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At Otherworldly Interiors, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share and protect your personal information when you visit or make a purchase from our website.
This website is operated by Otherworldly Interiors LTD, a company registered in England and Wales (Company No. 16293404). This policy applies to personal data collected through our website and services.


What Data We Collect
When you visit our website, create an account, place an order, or contact us, we may collect the following data including; Full name, email address, billing information and shipping address, phone number (if provided), order history and payment method (via secure third-party processors), IP address and browser/device information, communication or message history, marketing preferences (if opted in). Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”. We use Google Analytics to help us understand how our customers use the Site.


How We collect Your Data
We collect personal data in the following ways: When you place an order on our website, when you create an account with us, when you sign up for marketing or newsletters, when you contact us through our contact form or email, through cookies and analytics tools during website visits.


How We Use Your Data
We use your personal data for processing and fulfilling orders, communicating order updates and confirmations, managing your account and preferences, sending marketing and communications (only with your consent), improving our website and user experience, preventing fraud and ensuring security, meeting our legal and accounting obligations.

Lawful Bases For Processing
Under UK GDPR, we process your data based on:
•Contractual Necessity – To fulfil orders and provide customer support.
•Consent – for email marketing (you can withdraw at any time)
•Legitimate Interests – For website improvement, security and analytics
•Legal Obligations – For record keeping and tax purposes.

Who We Share Data With
We never sell your personal data. We only share it with trusted service providers necessary to run our business including:
•Shopify (our website hosting and e-commerce platform)
•Stripe & PayPal (to securely process payments)
•Delivery Carriers (to ship your orders)
•Email Platforms (if you subscribe to updates)
•Analytics Tools such as Google Analyitics (for anonymous usage data)
Each third-party only receives the data needed for their function and must comply with data protection laws.

Cookies & Tracking Technologies
We use cookies to enhance your browsing experience, support the checkout process, and understand how visitors use our website. Please refer to our [Cookie Policy] for more information or to manage your preferences.

International Data Transfers
Our website is hosted by Shopify, which may process data outside the UK (e.g. Canada or the USA). Shopify and other partners comply with applicable safeguards such as UK data adequacy regulations, SCC’s, or equivalent protections.

Data Retention
We retain your personal data only as long as necessary to: Complete your orders, fulfil our legal or accounting obligations or provide customer support. Interactive customer data may be deleted after a reasonable period unless retention is legally required.

Your Rights
Under the UK GDPR, you have the right to access the personal data we hold about, the right to correct inaccurate or incomplete data, the right to request deletion of your data, withdraw consent (for marketing), object to or restrict processing, the right to request data portability, lodge a complaint with the information commissioners office (IOC). To exercise your rights, contact us via our email address.

How We Protect Your Data
We use appropriate technical and organisational security measures to protect your data, including encrypted connections, access controls, and secure payment processing via trusted providers like Shopify, Stripe and Paypal

Changes To This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the site signifies your acceptance of any changes.
If you have any questions about this privacy Policy or how we use your data please contact us via email